SUSTAINABILITY POLICY
Agency INCENTIVAMOS COLOMBIA is committed to meeting the needs of its customers as well as the legal regulations under approachable conditions, while at the same time, supporting the community and showing respect for its cultural background, thus preserving our local identity, creating new job opportunities and taking responsibility when it comes to environmental care. We commit to continually improving by providing an efficient, friendly, customized and reliable service that make possible the well-adjusted development of our company in all strategic aspects; through the incorporation of values and principles that are associated with the sustainable development involved during our business processes and relationships with other parties.
SUSTAINABILITY GOALS
1. To increase customer satisfaction
2. To meet legal requirements
3. Generate Environmentally Responsible Behavior on our staff.
4. To help staff develop their competences with regard to our customers’ needs.
VISION
In 2018 Incentivamos Colombia will be renowned in the local tourism as well as on an international scale as one of the travel agencies that provides a high-quality precise service. Constantly innovating and contributing to ensure customer satisfaction by means of standardized processes and with the cooperation of qualified employees that all together will enable the sustainability of our company and our environment.
MISSION
To provide our customers with a high-quality precise service, in order to fulfill their needs and expectations as well as achieving environmental, cultural and social sustainability by optimizing our processes and skills.
CORPORATE VALUES
Responsibility: Our primary concern as a company is to provide a high-quality customer service. We are fully compliant with all our product offers.
Transparency: We provide our clients with clear information from the start about our products and services. Each of our representatives is dedicated to letting customers know about our operation policies and general conditions of our products.Human warmth: All of our representatives and employees play a major role within our company, and that includes providing the customer with the necessary accompaniment and information.
Customer approach: All our staff members are trained and have the necessary tools to quickly handle our customers’ requests since they have full knowledge of each of our products and services.
